Introduction
Overview
QwikLive.IO, Inc. (“QwikLive,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.
Jurisdiction: QwikLive is incorporated in the United States and operates subject to U.S. federal and state law, including applicable financial services regulations, PCI DSS, SOC 2, and ISO 27001 frameworks.
Data Collection
Information We Collect
We collect information to provide, improve, and secure our Services. The categories below describe what we collect and the sources from which we collect it.
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email address, company name, job title, billing details | Provided by you at registration |
| Usage Data | API call logs, feature usage, session timestamps, error logs | Automatically collected via platform |
| Technical Data | IP address, browser type, device ID, OS version, referrer URL | Automatically collected |
| Communication Data | Support tickets, email correspondence, demo request details | Provided by you |
| Transaction Data | Payment method info (tokenized), invoice history, subscription tier | Payment processor + you |
QwikLive does not collect or store end-user financial data (e.g., account numbers, card PANs, or SSNs) directly. Financial data handled through our platform is governed by applicable PCI DSS and ISO 20022 controls and processed by your organization as the data controller.
Data Use
How We Use Information
We use the information we collect for the following purposes:
- To provision and manage your account and subscription to the QwikLive platform
- To process transactions and send billing-related communications
- To operate, maintain, and improve the platform’s features and performance
- To provide technical support and respond to inquiries
- To send operational notices (e.g., security alerts, system updates, scheduled maintenance)
- To conduct analytics and research to understand how the platform is used
- To detect, investigate, and prevent fraudulent or unauthorized access
- To comply with legal obligations and enforce our agreements
- To communicate about new features, product updates, or relevant industry content (with opt-out available)
We do not sell your personal information to third parties, and we do not use it for advertising targeting on third-party platforms.
Disclosure
Information Sharing
QwikLive shares information only in the limited circumstances described below:
- Service Providers: We engage vetted third-party vendors (e.g., cloud infrastructure, payment processors, analytics tools) that process data on our behalf under binding data processing agreements.
- Business Transfers: If QwikLive is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.
- Legal Requirements: We may disclose information if required by applicable law, regulation, court order, or government authority, or when disclosure is necessary to protect the rights, property, or safety of QwikLive, its customers, or others.
- With Your Consent: We will share your information for any other purpose with your explicit consent.
Security
Data Security
QwikLive implements a comprehensive, layered security program aligned with industry standards for enterprise financial services infrastructure:
- Data encryption in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access controls and least-privilege principles
- Multi-factor authentication for all internal system access
- Continuous security monitoring, intrusion detection, and audit logging
- Regular penetration testing and vulnerability assessments
- SOC 2 Type II compliance and PCI DSS adherence
- Business continuity and disaster recovery planning
While we strive to protect your information using commercially reasonable means, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique credentials and report any suspected security incidents to support@qwiklive.io
Retention
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Our retention periods are generally as follows:
- Account and transactional data: retained for the duration of the customer relationship plus 7 years (to meet financial recordkeeping requirements)
- Technical logs and usage analytics: 90 days (rolling)
- Support and communication records: 3 years from last interaction
- Marketing preferences and consent records: until opt-out or account deletion, plus 3 years
Upon termination of your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law or for the resolution of disputes.
Your Rights
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request erasure of your personal data, subject to legal obligations
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at support@qwiklive.io. We will respond to verified requests within 30 days. Certain rights may be limited where we have a legal basis to retain data.
Tracking
Cookies & Tracking
We use cookies and similar tracking technologies to operate our website and platform. These include:
- Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
- Analytics Cookies: Help us understand usage patterns and improve the platform. These may be opted out of via your browser settings.
- Preference Cookies: Store your settings and preferences to personalize your experience.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain features of the platform. We do not serve third-party advertising cookies.
Integrations
Third-Party Services
Our platform integrates with third-party services including core banking systems, payment rails, KYC/AML providers, and cloud infrastructure. These services have their own privacy policies and data practices. When you connect third-party services through QwikLive, your use of those services is governed by the respective provider’s terms and privacy policies.
QwikLive is not responsible for the privacy practices of third-party services. We encourage you to review their policies before enabling integrations.
Global Operations
International Data Transfers
QwikLive is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
For users in the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms for international data transfers in accordance with GDPR requirements.
Age Restriction
Children's Privacy
Our Services are designed for enterprise and business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us immediately at support@qwiklive.io and we will take appropriate steps to delete such information.
Updates
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice within the platform at least 30 days before the changes take effect.
Your continued use of our Services after the effective date of an updated policy constitutes your acceptance of the changes. We encourage you to review this page regularly.
Contact
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company
QwikLive.IO, Inc.
Contact Us
Call us: +1 (640) 250-4663
Email: support@qwiklive.io
Our Office
300 Witherspoon Street Suite 201 Princeton, NJ 0854